Shipping & Returns

Shipping Policy:

• Shipping within the United States only.
• Carrier: USPS Priority Mail ($11.00, with potential cost increase for bulky items).
• Tracking: You'll receive an email with a tracking number upon shipment.

Handling Time:

• Plants shipped year-round, Monday and Tuesday are planned shipping days to avoid weekend delivery timeframe.
• Handling time usually 2-5 business days, may be longer during peak periods.

Transit and Delivery:

• USPS Transit: Typically 3-4 days for Priority Mail.
• Delivery estimates, not guaranteed, check usps.com for updates.

Live Arrival Guarantee & Return Policy:

• Covered: Notify within 24 hours of receiving stressed plants with photo proof for store credit or replacement (exceptions apply).
• Not Covered: Customer negligence (incorrect address), extended package delays, and cold weather shipping without heat pack.

Other Considerations:

• Plant care instructions on YouTube channel.
• Product photos may vary from received plants.
• Viability depends on consistent care.

Payment Policy:

• Accepted Methods: Visa, Mastercard, Discover, American Express, PayPal.
• Charges: Payment upon order placement. Refund if order can't be fulfilled.
• Secure processing via PayPal or Braintree.

Policy Acceptance:

• By purchasing, you accept these policies.

Contact Us:

• Questions? Contact us before buying.