Shipping & Returns

Shipping Policy:

  • Shipping within the United States only.
  • Carrier: USPS Priority Mail ($11.00, with potential cost increase for bulky items).
  • Tracking: You'll receive an email with a tracking number upon shipment.

Handling Time:

  • Plants shipped year-round, Monday and Tuesday are planned shipping days to avoid weekend delivery timeframe.
  • Handling time usually 2-5 business days, may be longer during peak periods.

Transit and Delivery:

  • USPS Transit: Typically 3-4 days for Priority Mail.
  • Delivery estimates, not guaranteed, check for updates.

Live Arrival Guarantee & Return Policy:

  • Covered: Notify within 24 hours of receiving stressed plants with photo proof for store credit or replacement (exceptions apply).
  • Not Covered: Customer negligence (incorrect address), extended package delays, and cold weather shipping without heat pack.

Other Considerations:

  • Plant care instructions on YouTube channel.
  • Product photos may vary from received plants.
  • Viability depends on consistent care.

Payment Policy:

  • Accepted Methods: Visa, Mastercard, Discover, American Express, PayPal.
  • Charges: Payment upon order placement. Refund if order can't be fulfilled.
  • Secure processing via PayPal or Braintree.

Policy Acceptance:

  • By purchasing, you accept these policies.

Contact Us:

  • Questions? Contact us before buying.